概要

Experienced professional with a diverse background in banking, NGO audit and monitoring, multinational restaurants, call centers, and sales and marketing. Proven track record as a Teller in the banking sector, ensuring efficient and accurate financial transactions. Served as an Audit and Monitoring Officer with an NGO, enhancing operational transparency and compliance. Contributed to customer service excellence in call centers and played key roles in sales and marketing initiatives. Versatile and adaptable, with strong communication and problem-solving skills.

工作经历

公司标识
Senior Teller
Allied Bank Limited
Apr 2023 - 代表 | Gilgit, Pakistan

Undertaking Cash Receipts & Withdrawals. Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.

公司标识
Officer Field Monitor & Data Collection
MicroMerger (Pvt.) Ltd.
Nov 2021 - Dec 2023 | Chilas, Pakistan

Provide advice to the supervisor on improving project performance using M&E findings. Analyze programme risks and develop risk register for programme. reporting as per given standards. Regularly coordinate with PMU Monitoring team and Monitoring Partner organization to ensure check and balance on day-to-day activities

公司标识
Shift Manager
Baskin Robbins Pakistan Pvt Ltd
Mar 2023 - Jun 2023 | Islamabad, Pakistan

SM responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service

公司标识
Customer Service Representative
Dice Analytics
Dec 2022 - Feb 2023 | Islamabad, Pakistan

A Call Center Representative isin charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need

公司标识
Social Media Influencer
EGeeks Global
Aug 2022 - Sep 2022 | Islamabad, Pakistan

As a Social Media Influencer, you will beresponsible for developing and executing influencer campaigns to reach the desired target audience. You will also be responsible for creating content with the help of social media management tools.

公司标识
Recovery Officer
SEEDCRED Financial Services Limited
Nov 2021 - Mar 2022 | Islamabad, Pakistan

Keep track of assigned accounts to identify outstanding debts. Contact debtors to inquire of their payment status. Negotiate payoff deadlines or payment plans. Handle questions or complaints regarding collection

公司标识
Telemarketing (CSR)
Celebex
Apr 2021 - Dec 2021 | Islamabad, Pakistan

Telemarketers are professionals who are responsible for talking to potential customers on the phone and selling products or soliciting donations. Their duties include tracking customer contact lists, explaining the benefits or advantages of their services, and obtaining payment information if necessary.

公司标识
Supervisor
Pizza Hut
Oct 2019 - Jun 2020 | Karachi, Pakistan

Supervisor isresponsible for managing the workflow and training new hires on how they can best serve customers and teams of employees. They also create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.

公司标识
Volunteer
Govt Of Pakistan
Apr 2019 - Dec 2019 | Hari Pur, Pakistan

Objective To provide support and assistance to the community during the COVID-19 pandemicResponsibilitiesProvide information and support to community members on COVID-19 guidelines and protocols, such as social distancing, mask-wearing, and hand hygiene.Assist in the distribution of essential items such as food, clothing, and medication to vulnerable community members.Deliver meals to people who are unable to leave their homes, such as seniors or individuals with disabilities.Support healthcare workers by providing assistance with tasks such as running errands or providing emotional support.Assist in the coordination of community events, such as virtual meetings or webinars, to keep people informed and connected.Help with the organization and distribution of COVID-19 testing kits, PPE (personal protective equipment), and other necessary supplies.Maintain accurate records and reports of volunteer activities, including hours worked and tasks completed.

公司标识
Hotel Management
Pindi Hzara Hotel
Oct 2018 - Dec 2018 | Rawalpindi, Pakistan

Hotel Management are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities. Hotel managers are responsible for making sure that all areas of a hotel environment run smoothly and work together successfully.

公司标识
Civil Sub Engineer
Shangla Construction Company
May 2015 - May 2017 | Besham, Pakistan

Working under the supervision of an engineer. Their duties include completing tasks as assigned by engineers, raising concerns, improving their skills, maintaining engineering systems, and reporting to supervisors.

公司标识
Teacher
Sahil Model School
Jan 2014 - Jan 2016 | Shangla, Pakistan

Develops, plans, and implements curriculum, lesson plans, and educational programs for student audiences within areas of expertise. Advises, tests, and teaches students audiences in a variety of academic subjects. Presents and reinforces learning concepts within a specified subject or subject area.

学历

Allama Iqbal Open University (AIOU)
硕士, 工商管理硕士学位, M.Sc‎
所占比重 70%
2023
Allama Iqbal Open University (AIOU)
硕士, 艺术学士, B.A (Hons)‎
Arts
所占比重 63%
2019
Peshawar University
大专, DAE in Civil‎
Completed
2017
Govt. Degree Science & Commerce College
中级/A级, , F.Sc Pre-Medical‎
所占比重 58%
2016
JPMC
非预科, Matric in Science‎
Completed
2013

技能

熟练 Ability to Maintain Professionalism
熟练 Account Receivable Collection
熟练 Admin Assistance
初学者 Administrative Management 
熟练 Analytical Skills
熟练 Attention To Detail
熟练 Branch Administration Skills
熟练 Branch Management
熟练 Budget Monitoring
熟练 Business Development
熟练 Civil Supervision Skills
初学者 Client Acquisition
熟练 Client Coordination Skills
初学者 Client Dealing
熟练 Client Dealing 
熟练 Client Managing Skills
熟练 Client Presentation
熟练 Client Realtionship Management
熟练 Client Relationship
熟练 Client Relationship Management
熟练 Client Service Oriented
熟练 Climate Change
熟练 Climate Change Adaptation
熟练 Close Attention To Detail
熟练 Cold Chain Maintenance
初学者 Cold DM Outreach
熟练 Collaboration
熟练 Collections Handling
初学者 Commercial Affairs Handling
初学者 Commercial Business Command
初学者 Commercial Property Sales
熟练 Commination Skills
熟练 Communication Skills
熟练 Communication and Interpersonal Skills
初学者 Communication Skills
熟练 Communication Skills For Telecalling
熟练 Communication Strategy
熟练 Communications Skill
初学者 Communications Skills
初学者 Company Stores Management
熟练 Competitive Cost Analysis
熟练 Complaint Handling
初学者 Complaint Management
熟练 Compliance
初学者 Compliance Management
中级 Composition Knowledge
熟练 Computer
初学者 Computer Hardware Installation
熟练 Computer Knowledge
熟练 Computer Profcient

语言

熟练 乌尔都语
中级 英语